Frequently Asked Questions (FAQs) Archive -

Care Transformation - CPOE

Index of Questions

Nursing Workflow Questions Clinical Forms / PowerForms Questions What does "InterQual criteria met" mean in the Four Goals PowerForm? What does a red 'paper' icon indicate on the Clinical Forms tab? What does a yellow 'paper' icon indicate on the Clinical Forms tab? Why are my tasks overdue after I chart on the PowerForm? eMAR and the Patient Questions 24-Hour Chart Check Reminder Can I document meds on a patient after discharge? Modifying Medications: Can I modify medications on the eMAR? "Now" Medications: How do I chart a "future" medication "now"? How do I chart meds with diluents? Proxy Nurse: How do I indicate on the eMAR that a medication was given by another provider? How do I view medication detail? Stop date/time and Discontinued medications: What do I do about meds that have a stop date/time and change to "discontinued" prior to the nurse charting them "given"? Chemotherapy Medications: The following chemo medications use the Nurse Witness function. Med Request: Where can I see that my Med Request was received by pharmacy? Respiratory Meds: Who should chart respiratory medications? Why doesn't the sliding scale insulin dose display on the eMAR? PCA's: Why is a PCA a continuous infusion and why are there some that are not? General Nursing Workflow Questions Admit Rule: Does the admit rule place orders on observation patients? Admission History PowerForm: How can I indicate that I have reviewed the history? Computer Downtime Workflow: What will be the workflow during computer downtime? 'Unchart' vs. 'Modify': When should I use each of these options? PACU: Where can I find information about an admission on the PACU? Who should I call if my patient has been physically transferred into my ICU but is still listed in the system as being in the ED or another unit? Can I filter the results that display in the clipboard to include only Labs? Can I change orders via the order tab? I don't see my question in the FAQs. Where else can I find answers? I&O Questions View Medication/Additive on I&O: How can I see the additive given with a volume medication on the I&O? Viewing I&O: How do I change the default I&O View? Nursing Narrative Note: How do I keep a consolidated narrative note? Modify I&O: How do I modify a result on the I&O tab? Blood documentation: Where do I enter the blood donor ID and information? I&O Volume Documentation: Why do some volumes on meds go to I&O and others do not? Immunization Questions Error message on Consent Information: What do I do when I receive a "Consent Information Save failed" error on the Immunization tab? IVIEW / BMDI Questions Associate/Disassociate a Monitor in IView: How can I associate a monitor to a new patient in IView if another patient is still associated with that monitor? How do I clear a cell in IView? Navigating IView with Keyboard Functions: How do I navigate IView with the keyboard? BMDI interface in IView: What do I do if the Bedside Medical Device Interface (BMDI) goes down, or does not automatically post to PowerChart? BMDI/IView Hemodynamics: What items are available for the Bedside Medical Device Interface (BMDI)? PAL and Task Questions View tasks Beyond Current Shift: How can I see the overdue tasks outside of my shift time on the PAL? Overdue Tasks: If a task has not been done from a previous shift, what can I do? Saving PAL Settings: How to keep PAL Defaults Admission Rules: What tasks are generated by the admission rule? Refreshing tasks on PAL: When I change something on the PAL, why doesn't it show until I move off of PAL? Order Entry Details (OED) task/PowerForm: Why do both RN and HCA get the OED task? Why not task to one person? Why does my patient not appear on my custom list or PAL after I have added them? What does the yellow triangle with an exclamation mark mean on the PAL?

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Technical (Hardware- or Software-related) Questions How do I send a text page from PowerChart? What do I do if I can't remember my password or it expires? Can the keyboards, mice, and mousepads be washed? The spongy mouse pads on the WOW's don't work! When scrolling with the mouse, the third button doesn't work. Should we unplug the WOWs when they are not in use? How do I turn the WOW on/off? What should I do if I do not have any printers? My workstation is locked up and all I did was sign-on. What should I do? Charting Locks Up: How do I keep this from happening? Why doesn't the eMAR timeframe coincide with the shift selected in the PAL? What do I do if I&O is not totaling correctly? I&O doesn't calculate properly Why do the desktops reboot at 0130? What are Bluetooth devices and why can they affect our wireless network? Do you know why I cannot print from my Practice Lab session? Will I have the necessary computer equipment to do my job? When will the 2007 Release of code be available in our environment?

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Training-Related Questions How do I get access to PowerChart? Who needs PowerChart training? How do Agency Nurses get trained? Can I really sign up for any Day 1, Day 2, or IView class? Can I just show up to a PowerChart class and slip into an empty seat? What if I cannot make it to training before Go Live? Will the nursing staff be required to train the physicians to use PowerChart? What training do physicians need to be ready for Go Live, and when will it be available? Why should I use the PowerChart Practice Lab? How can I access the Practice Lab? Do you know why I cannot print from my Practice Lab session?

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General Questions What is a good way to communicate with Pharmacy? What kinds of eMAR changes can I do without Pharmacy’s help? Can physicians view IView? Who should I call if my patient has been physically transferred into my ICU but is still listed in the system as being in the ED or another unit? How to set a shift default so you don't have to tell PowerChart every time you log in. What is the best way to print the eMAR? Can we add I&O to the 24 Hours Round Report? What is Care Transformation and how will it affect my daily activities? How will CPOE affect the many different users and departments? Why are we doing this?

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Resource Documents

The following resource documents address questions that require more extensive answers than can be provided by an FAQ item entry. Check back frequently for the most up-to-the-minute answers to your questions.

In addition to the information provided on this page, many known PowerChart issues and resolutions can be found on the PowerChart Issues & Resolutions page.

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